Terms of Service
Terms of Service
TERMS OF SERVICE
This website is operated by Caravan Coffee Roasters. Throughout the site, the terms “we”, “us” and “our” refer to Caravan Coffee Roasters. Caravan Coffee Roasters offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Caravan Coffee Roasters, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Caravan Coffee Roasters and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lambworks, North Road, London, England, N7 9DP.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
CARAVAN BREWBAR GIFT CARDS
1.1 Definitions. In these Conditions the following definitions shall apply:
Conditions: these terms and conditions which apply to the sale and purchase of Gift Cards as amended from time to time.
Square: Squareup Europe Limited, a company incorporated in England and Wales with company number 08957689 with a registered office at 6th Floor, One London Wall, London, EC2Y 5EB (‘Square Europe’) and Squareup International Limited, a company incorporated in Ireland with company number 583287 whose registered office is at 70 Sir John Rogerson’s Quay, Dublin 2, Ireland (‘Square International’ and together with Square Europe, ‘Square’)
Purchase: your purchase made in-person at a Caravan Brew Bar location
Caravan Brew Bar location: Caravan Coffee Roasters and Brew Bar (Lamb Works, North Road, London, N7 9DP), Caravan Coffee Roasters at The Savoy (Unit 1 Savoy Ct, Strand, London WC2R 0EX), Caravan Coffee Roasters at The Office Group Euston (210 Euston Rd, London NW1 2DA)
Product: the eligible products, experience or service to be provided by us within a Caravan Brew Bar location, to which the Gift Card relates, and the provision of which will be covered by our main terms and conditions.
Gift Card: a physical card ("Caravan Coffee Roasters - Gift Card") available for purchase in-store at a Caravan Brew Bar location by You.
POS: Point of Sale, our Square Till system including card reader.
We: the supplier of the Gift Card to you.
You: the person who purchases a Gift Card in-person in the Caravan Brew Bar Location.
Load/Reload/Top-up: The act of adding additional Balance to a Gift Card
Balance: The monetary value attached to the unique Gift Card, a pre-payment that is redeemable against eligible Products or services in-person in any Caravan Brew Bar Location
1.2 Construction. In these Conditions, the following rules apply:
(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b) unless the context requires otherwise, words in the singular shall include the plural and in the plural shall include the singular;
(c) a reference to “our”, or “us” or any other word imparting a similar meaning shall be referring to “we”, and similarly a reference to “your” shall be referring to “you”.
2. The Contract
2.1 These are the Conditions on which we supply Gift Cards to you. These Conditions should be read in conjunction with our main terms and conditions which can be found on our website. Where the provisions of our main terms and conditions conflict with the provisions of these Conditions, in relation to the sale and purchase of a Gift Card only, these Conditions will prevail.
2.2 Please read these Conditions carefully before you Purchase a Gift Card from us. These Conditions tell you who we are, how we will provide the Gift Card to you, how you can redeem the Gift Card, how you and we may change or end the contract, what to do if there is a problem and other important information.
2.3 Use of a Gift Card (Redeeming the Balance against any eligible Products or services in any Caravan Brew Bar Location) is considered an explicit agreement of the conditions of this contract.
3. Information about us and how to contact us
3.1 We are Caravan a company registered in England and Wales with company registration number 09220000. Our registered office is at Caravan Coffee Roasters Ltd, Lambworks, North Road, London, N7 9DP.
3.2 You can contact us by telephoning our customer service team at 020 7101 7663 or by writing to us at email@example.com
3.3 By default, Your contact information is not taken at the point of Purchase, nor is it explicitly tied to your Gift Card - as such, we will not be able to contact you regarding your Gift Card.
3.4 If you choose to get a digital receipt at the point of Purchase via our Square POS system, your email or phone number will be tied to the specific transaction purchasing a Gift Card. By choosing to accept a digital receipt, you give us permission to contact you in writing regarding your gift card, if it is deemed necessary to do so.
3.5 When we use the words "writing" or "written" in these terms, this includes emails.
3.6 We will not use any information provided during your Purchase for Marketing based communications.
3.7 We are unable to produce physical receipts at our Caravan Brew Bar locations.
4. Your Purchase
4.1 Our acceptance of your Purchase will take place when you successfully complete the transaction (As confirmed via Square's POS system) purchasing a gift card at which point the contract will come into existence between you and us.
4.2 If we are unable to accept your order you will be notified that the transaction has failed.
4.3 At the moment the transaction between You and Us (as facilitated by Square) is complete, the value of the transaction (as request by You) will be loaded onto the Gift Card balance. This Balance is redeemable against eligible products or services for in-person transactions at any Caravan Brew Bar Location by the current holder of the Gift Card at the moment of exchange.
4.4 The remaining Balance on a Gift Card can be checked via the use of the QR Code link provided on the back of the Gift Card. This QR Code, when scanned with a mobile device links to a unique page showing the current Gift Card Balance
5. Risk Of Loss -
5.1 The risk of loss and title for your Gift Card pass to You upon our purchase. Caravan Coffee Roasters is not responsible, and you agree Caravan Coffee Roasters will not be responsible, if your Gift Card is lost, stolen, or destroyed or if your available Balance is used without your permission.
5.2 Gift Cards are not capable of being registered to any particular person - each Gift Card maintains a unique identifying code and Balance as displayed via Square's online portal, however no user data is ascribed to an individual Gift Cards code.
5.3 If you chose not to get a digital receipt upon completion of Purchase, we will be unable to confirm your specific transaction and gift-card load in after this point. If you chose to get a digital receipt, your transaction will be linked between your gift card and your chosen contact information for receiving your receipt of purchase. This might be useful to you if you chose to contact us about your Gift Card moving forward.
6. Our products
6.1 The images of the Product on the Website are for illustrative purposes only.
7a. Your rights to make changes
If you wish to make a change to your Purchase please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Purchase or anything else which may be relevant as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 11).
7b. Our rights to make changes
7.1 We may change or stop providing the Product:
(a) to reflect changes in relevant laws and regulatory requirements; or to reflect changes to the Products we offer.
8. Our Third Party Agent
8.1 Square is a third party agent who we use to process and administer our Gift Card balances as well as payment transactions
8.2 For the avoidance of doubt, the contract for the sale and purchase of the Gift Card
is between you and us. Square owes no obligations to you, and shall not be liable to you in any way in respect of any matter arising out of or in connection with the sale and purchase of the Gift Card, even in the event of our insolvency or if we were to cease trading or for any other reason which would result in us being unable to fulfil our obligation to you in respect of your purchase of the Voucher.
8.3 If you have any questions in relation to your Purchase you should contact us, not Square.
9. Validity, redemption & reloading/topping up of a Gift Card
9.1 A Gift Card is valid for use from the date on which you receive it. There is no expiration date on gift cards and any unused balance of a Gift Card remains available to the holder of the gift card until fully redeemed
9.2 The Balance associated with a Gift Card can be topped up in person at any Caravan Brew Bar Location, following the same steps as making the first initial Purchase. A digital receipt confirming the top-up may be requested at this point, and will fall under the same communication clauses (3) as in the initial Purchase.
9.3 If you have redeemed your Gift Card you will not be entitled to cancel your Purchase or receive a refund as we will have fulfilled our obligations in supplying the Product to you.
10. Price and payment
10.1 The price of the Gift Card(which includes VAT) will be the value requested to load as Balance during your Purchase.
10.2 You must pay for the Gift Card at the time you purchase it.
10.3 “SQ *CARAVAN COFFEE ROA” will appear on your bank or card statement in relation to the payment of your Order.
11.1 All gift card balances are non-refundable.
12. How we may use your personal information
12.1 We will use the personal information you provide to us:
(a) to supply the Gift Card to you, should you chose to select an option for a digital receipt at the point of Purchase.
12.2 We will only give your personal information to third parties where we have your consent to do so or the law either requires or allows us to do so.
13. Other important terms
13.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms and no other person, in particular Square, shall owe any obligations under the contract.
13.3 These terms are governed by English law and you can bring legal proceedings in the English courts.
PROMOTION CODES & REFER A FRIEND/REFERRAL CODES
Posting promotional, discount and referral codes to forums, without permission, is not allowed and we reserve the right to cancel any orders associated and/or linked with this violation of our terms.
Referrals cannot live at the same address and all related orders or orders linked to the offending use of codes will be cancelled.
MOBILE TERMS OF SERVICE
The Caravan Coffee Roasters mobile message service (the "Service") is operated by Caravan Coffee Roasters (“Caravan Coffee Roasters”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Caravan Coffee Roasters’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Caravan Coffee Roasters through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Caravan Coffee Roasters. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Caravan or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Caravan Coffee Roasters mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Caravan or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.